Refund Policy

 

Refund & Cancellation Policy

Effective Date: April 2026

Business: Colina Creative Hub / Colina Studios

Website: https://colinacreativehub.co.uk/

At Colina Creative Hub, we provide creative services, studio hire, photography, video production,
podcast recording, branding support, and subscription-based creative packages. Because bookings
reserve studio time, equipment, staff, and production resources, this Refund & Cancellation Policy
explains when refunds may or may not apply.

This policy applies to all bookings, subscriptions, packages, studio hire, photography sessions,
podcast production, consultations, and digital deliverables booked through Colina Creative Hub.

1. General Booking Policy

All bookings made through Colina Creative Hub are considered confirmed once payment, deposit,
or subscription activation has been completed.

  • Studio time is reserved specifically for you
  • Creative professionals and resources may be allocated
  • Booking slots may become unavailable to other customers
  • Preparation may begin before your appointment date

2. Deposits & Advance Payments

Deposits are generally non-refundable unless Colina Creative Hub cancels the booking.

Deposits secure:

  • Studio availability
  • Staff allocation
  • Equipment preparation
  • Scheduling and production planning

Deposits may be transferable to another booking date where permitted under this policy.

3. Studio Hire Refund Policy

Cancellation 7+ Days Before Booking

  • Eligible for rescheduling or account credit
  • Refund requests may be approved at management discretion

Cancellation 3–6 Days Before Booking

  • Up to 50% refund may be issued
  • Remaining amount retained for scheduling losses

Cancellation Within 72 Hours

  • No refund
  • Rescheduling may be offered once, subject to availability

No-Show

  • No refund or credit

4. Photography, Video & Podcast Production

Cancellation 7+ Days Before Session

  • Eligible for partial refund or rescheduling

Cancellation Within 7 Days

  • Non-refundable
  • Credit may be issued at discretion

Same-Day Cancellation

  • No refund

Completed Services

Once a session has taken place, refunds are not available.

Creative work includes:

  • Shooting time
  • Editing time
  • Production setup
  • Staff allocation
  • Content preparation

Because creative work is personalized, refunds cannot be granted after delivery has started.

5. Subscription Package Refund Policy

This includes:

  • Photo Studio Hire Subscriptions
  • Podcast Production Subscription
  • Monthly or Quarterly Creative Packages

Monthly Subscriptions

  • Cancel anytime before the next billing cycle
  • Current month remains active
  • No partial refund for unused sessions

Quarterly Plans

  • Discounted pricing reflects commitment period
  • Non-refundable after activation
  • Early cancellation does not generate prorated refund

Missed Subscription Sessions

  • Unused sessions do not automatically roll over
  • Sessions may expire according to package terms
  • Unused sessions are non-refundable

6. Extras & Add-Ons

Extras purchased during booking are non-refundable once confirmed.

Examples include:

  • Additional camera setup
  • Extra studio hours
  • Editing upgrades
  • Branding add-ons
  • Social media content upgrades

7. Digital Products & Delivered Files

Once digital content has been delivered, refunds cannot be issued.

This includes:

  • Edited photography
  • Video exports
  • Podcast files
  • Branding assets
  • Graphic content
  • Downloadable media

Because digital products cannot be returned, all sales are final once delivery occurs.

8. Client Delays & Missed Appointments

Late arrival may reduce session time.

If a client:

  • Arrives late
  • Fails to attend
  • Misses their booking window

No refund will apply.

9. Business Cancellation Policy

If Colina Creative Hub cancels due to:

  • Equipment failure
  • Staff illness
  • Venue issue
  • Emergency circumstances

Customers may receive:

  • Full refund
  • Rescheduled booking
  • Booking credit

10. Force Majeure

Refunds are not guaranteed for events outside reasonable control.

  • Extreme weather
  • Power outage
  • Government restrictions
  • Transport disruption
  • Illness outbreaks
  • National emergencies

Rescheduling may be offered where possible.

11. Chargebacks & Payment Disputes

Customers agree to contact Colina Creative Hub first before initiating a chargeback.

False or abusive disputes may result in:

  • Booking restrictions
  • Account suspension
  • Collection of unpaid balances

12. Refund Processing

Approved refunds are processed within 5–14 business days.

13. Contact Information

For refund or cancellation requests, contact:
Colina Creative Hub
Email: [hello@colinacreativehub.co.uk]
Phone: [+44 020 3051 1597 (Available Monday-Friday, 9am-5pm EST)]

14. Policy Acceptance

By booking any service, package, subscription, or studio hire through Colina Creative Hub,
customers confirm they have read and accepted this Refund & Cancellation Policy.

Get in Touch